Cancellation, Refund & Rescheduling Policy — Deepgot Trek by MargoGuide
Effective Date: 25/04/2026
Last Updated: 25/04/2026
This event is organised by MargoGuide with on-ground execution by Trekking Cougars. Because of the small-group nature of this trek and the advance commitments we make to porters, camp staff, and permits, the policy below is specific to this event and overrides the standard MargoGuide cancellation policy.
Cancellation by traveller:
No cancellation is allowed within 2 weeks of the trek start date.
Within 14 days of the trek start date does not guarantee refunds.
Weather cancellations give you a voucher valid for 1 year.
Cancellation by MargoGuide / Trekking Cougars
We may cancel the trek due to:
Severe weather (heavy snow, landslides, monsoon rain, dangerous winds) — at the discretion of the trek leader, on safety grounds.
Force majeure — landslides, road closures, natural disasters, government restrictions.
In all the above cases, you receive a trek voucher equal to the full amount paid, valid for 12 months from the original trek date, redeemable against any MargoGuide event. You may instead request a cash refund — processed within 7 working days.
Bad weather (trek continues with modification)
For light to moderate rain, wind, or temporary trail conditions, the trek proceeds as planned. If the Deepgot route is unsafe but conditions allow another route, we switch to one of:
Kareri Lake Trek — a regular route from the same start point.
Village stay + day hikes — Gaddi shepherd homestay with easy trails.
In either case, the trek is considered delivered and no refund applies. You will be informed before departure where possible.
How to request a cancellation or reschedule
Open the event in the MargoGuide app or website → Leave Event → fill in the reason. Our team will review and confirm the refund or voucher amount by email within 48 hours. All decisions for this event are made by MargoGuide based on this policy.
For urgent issues, WhatsApp us at +91 83104 18862.
or Email us to travel.support@margoguide.com